Frequently Asked Questions
What is Freeda's return policy?
Because of the personal nature of our product, we offer a money-back guarantee if you are not completely satisfied with your wig. We accept wigs postmarked within 3 days after you receive it, provided it is returned unaltered and unworn with original tags intact. Shipping is not refundable.
To help you find the Freeda you love, you may also exchange your wig within 3 days of receiving it for one up to the same value. Shipping is free when exchanging. To take advantage of our exchange policy, please email firstname.lastname@example.org.
How do I make a return?
Wigs should be insured and shipped to:
Att: Returns Dept.
779 E New York
Brooklyn, NY 11203
We want to make the return process as easy as possible for you. When sending the package to us, if you can include any information such as your full name, billing/shipping address, order number, or email address, it will help us get the refund to you as soon as possible. If you exchanging your purchase for a new item, please let us know the new item you would like--style, size and color.
If you are unsure about how a style will fit, or which size you should order, feel free email to with any questions.
Do you ship overseas? How is shipping calculated?Yes, we do! There is a shipping calculator at checkout that is based on the buyer's zip code.
How quickly will my wig be shipped?
Please allow 1 business day to process your order. Based on the type of shipping you've chosen your wig will arrive at the estimated transit times below.
- Standard U.S.: 4 to 14 business days after shipping (may take up to 21 business days)
- Expedited U.S.: 2 to 6 business days after shipping
- Two-Day U.S.: 2 business days after shipping
- One-Day U.S.: 1 business day after shipping
How do I know what size wig to order?
Wigs come in size small, medium and large.
- Small wigs are 21" in circumference
- Medium is 22" in circumference
- Large is 23" in circumference
If you are in between sizes, we recommend ordering the larger size.
Can your wigs be dyed?Our wigs can usually be dyed. It is best to let experienced professionals do the dying. We recommend testing a small lock of hair on the underside of the wig.
Can I come into your showroom and try wigs on?You are welcome to visit our showroom. We have many styles and selection, as well as an on site stylist. It is best to make an appointment. Discontinued styles are available exclusively online.
Is there a warranty?Wigs are under warranty for 6 months against all manufacturing defects. Discontinued wigs are final sale once the 3 day return allowance has passed.