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718-771-2000

Customer Service

  • Privacy & Security

    We respect your privacy and never sell information to third parties.
  • Returns & Replacements

    Because of the personal nature of our product, we offer a money-back guarantee if you are not completely satisfied with your wig. We accept wigs postmarked within 3 days after you receive it, provided it is returned unaltered and unworn with original tags intact. Shipping is not refundable.

    To help you find the Freeda you love, you may also exchange your wig within 3 days of receiving it for one up to the same value. Shipping is free (for US orders) when exchanging. To take advantage of our exchange policy, please email sales@freeda.com.

  • Ordering

    Visit the catalog where you can get more information on our products and place an order. Feel free to give us a call at 718-771-2000 Monday - Thursday, 9am - 5pm, Friday, 9am - 1pm EST if you need any assistance.
  • Payment, Pricing & Promotions

    We are not responsible for typographical errors.
  • Viewing Orders

    After placing an order you will receive an email with your order details. You can click on the order number to view updated information regarding your order. If you have an account you can always go to the my account section and view order history and any other information regarding your account.
  • Updating Account Information

    If you have an account you can visit the my account page to update you account information on file.
  • Warranty

    Wigs are warrantied for 6 months against all manufacturing defects. Discontinued wigs are not warrantied.